Hassle-Free Returns
Every AURA acquisition is protected by our comprehensive return guarantee. We believe luxury should come with complete peace of mind.
7-Day Return Window
Initiate a return within 7 days of delivery. No questions asked for items in original condition with all packaging intact.
Free Return Shipping
We cover all return logistics costs for verified defects, wrong items, or quality discrepancies. Prepaid shipping labels provided.
Instant Refund Processing
Refunds are initiated within 24 hours of receiving the returned item. Funds reflect in your original payment method within 5-7 business days.
Legal Entity
AURAGRAM Premium Network is operated by AiSastra Technologies, Mumbai, Maharashtra, India.
These policies are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
Last updated: July 24, 2026 · Contact: support@aisastra.com
1. Eligibility for Returns
Products must be returned in their original, unused condition with all tags, packaging, and accessories intact. Items that have been worn, altered, or damaged by the buyer are not eligible for returns. Digital products, gift cards, and personalized/custom items are final sale and cannot be returned.
2. How to Initiate a Return
Navigate to your order history in Account Settings and select "Request Return" on the relevant order. Provide a reason and upload photographic evidence if the item arrived damaged or incorrect. Our verification system will process your request within 24 hours and provide a prepaid return shipping label.
3. Refund Processing
Once the returned item passes our quality inspection at the Maison's fulfillment center, the refund is initiated to your original payment method. Razorpay refunds typically reflect within 5-7 business days. AURA Wallet credits are refunded instantly. Shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
We currently process exchanges as a return + new order. Initiate a return for the original item and place a new order for the desired variant. This ensures the fastest processing time and guarantees stock availability for your preferred choice.
5. Disputes & Escalation
If your return request is declined and you believe this is in error, you may escalate through our Support channel in Account Settings. Our dispute resolution team reviews escalated cases within 48 hours and provides a final determination with supporting documentation.