Statutory Compliance & Legal Governance
Grievance Redressal Mechanism
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer
Alok Singh
Nodal Officer & Chief Compliance Lead
Legal Contact
grievance@aisastra.com
Official Statutory Nodal Email
Statutory Resolution SLA
24h Acknowledgment
15-Day Final Resolution Disposal